We’re here to help.

We are closely monitoring the evolving situation with COVID-19 (coronavirus) and taking the necessary steps to help protect the safety and well-being of our customers and employees. As new developments emerge, we will share information with you about how we continue to operate safely and effectively. We hope you and your loved ones are safe and healthy.

What we’re doing for our customers and employees.

• We are taking every measure to keep our employees safe and healthy so they can continue to serve you.
• With record low rates, Carrington has received a much higher volume of loan submissions and we thank you for the trust you’ve put in us to serve your borrowers.
• Please be patient as our turn times may be slower due to increased volume.
• Our online BrokerIQ site makes it easy for you to check the status of a loan, so please use online resources when possible.
• We will continue to closely monitor the COVID-19 situation and keep this page updated as new information becomes available.

Resources to keep you safe.

• If one of your customers is being serviced by our team, we have resources available on our customer site to get assistance.
• Get helpful prevention tips and follow updates from the Centers for Disease Control and Prevention (CDC) to keep you and your family healthy and safe.
• Alert your borrowers to beware of scams since criminals often take advantage of situations like these to impersonate companies, charities or government agencies. Keep an eye out for suspicious-looking or sounding emails, text messages, or phone calls. A Carrington team member will never ask you or your customer for an account username or password.

Last updated 3/16/20